About Our Model

  • Direct Primary Care is a membership-based model that restores what healthcare was meant to be — a real relationship between you and your doctor.
    Instead of billing insurance, you pay a straightforward monthly fee that includes comprehensive primary care, same- or next-day access when you need it, and proactive follow-up for ongoing health goals.

    Because we intentionally care for fewer patients than a traditional office, visits are longer, communication is more personal, and your care plan can truly reflect your goals, health, and lifestyle — not insurance rules.

  • Good Steward Health combines the accessibility of concierge medicine with the simplicity of Direct Primary Care.
    Both models emphasize a closer relationship with your physician, but traditional concierge practices typically still bill insurance for each visit.
    Our model removes that step entirely — your membership itself covers your visits, coordination, and ongoing access to deeply discounted labs, supplements, infusions, imaging, and medications.

    The result is concierge-level attention, without the complexity or cost of insurance billing.

  • We don’t work for insurance companies — we work for you. Most primary care today is rushed and reactive. At Good Steward Health, take a proactive, integrative approach that blends conventional medicine with evidence-based lifestyle and functional principles — addressing the root causes behind your symptoms.

    That means you can be seen for acute issues like infections or injuries, have chronic conditions like hypertension or thyroid disease managed over time, and still receive preventive and lifestyle guidance to support long-term health.

    We take time to understand your full story — not just the diagnosis in front of you.

  • All messages are reviewed and triaged by our office to ensure that each concern is addressed appropriately and in a timely manner. Some questions can be handled directly by staff, while others are routed to the physician for review or follow-up.

    This process allows same-day needs to be managed efficiently while keeping communication clear and organized.

  • Members can send a secure message through the patient app at any time, or call the office for urgent needs during regular hours (preferred for faster response). Messages received after hours are reviewed the next business day.
    If you’re traveling, many issues can be managed through a brief telehealth visit, with prescriptions sent to your local pharmacy as needed.

    For emergencies, always call 911 or go to the nearest ER.

Our Approach to Care

  • Your first visit is longer (45–60 minutes) and focused on listening.
    We’ll review your history, lifestyle, and goals, discuss any labs or health priorities, and walk through what your membership includes.

    This visit builds the foundation for your care plan — personalized, preventive, and relationship-based.

  • Your membership provides ongoing primary care for both acute and chronic conditions, with a focus on accessibility, continuity, and prevention — including:

    • Office, phone, and video visits as needed

    • Timely responses to medical questions through secure messaging

    • Care for acute issues like infections, injuries, and allergies

    • Management of chronic conditions such as diabetes, thyroid disease, and hypertension

    • Pediatric care, wellness exams, and school/sports physicals

    • Lifestyle medicine guidance and individualized health planning

    • Basic in-office procedures (EKG, joint injections, well woman exam, IV fluids, etc)

    • Access to discounted labs, imaging, supplements, and medications

    • Access to additional services such as IV infusions and hormone therapy at member pricing

    Anything not included in membership is discussed upfront with transparent pricing.

  • Membership is a flat monthly fee of $100 for adults and $40 for children.

    There are no copays, hidden fees, or surprise bills. Members also enjoy wholesale pricing for labs, supplements, imaging, and procedures, with transparent pricing for any additional services.

    A one-time enrollment fee is collected at sign-up.

  • Lasting change takes time. The six-month minimum allows us to build a relationship, review labs, and support meaningful progress in your health.

    After that, memberships continue month to month, and you may cancel anytime with written notice.
    Because we reserve limited spots, this commitment ensures continuity and allows us to maintain the accessibility and quality of care our members value most.

  • Yes. We are happy to care for children as part of an enrolled family.

  • We provide full-spectrum primary care for both acute and chronic conditions — including infections, injuries, allergies, diabetes, thyroid disease, hypertension, arthritis, and more.
    Our approach is holistic yet evidence-based: we use appropriate medical treatment when needed while helping address underlying contributors such as nutrition, sleep, and stress.

  • We can assist with acute pain and support long-term strategies using movement, nutrition, and other non-opioid approaches.
    However, we do not prescribe opioids or other controlled substances.
    Patients requiring those medications are referred to pain specialists.

  • Members can securely message their doctor anytime. Routine questions are best handled during office hours, but urgent concerns will be reviewed promptly. For life-threatening emergencies, always call 911 or go to the nearest ER.

  • Yes. Members can securely message their doctor at any time. Routine concerns are best handled during office hours, but urgent issues will be reviewed promptly. For emergencies, always call 911 or go to the nearest ER.

  • Many conditions can be managed through telehealth, with prescriptions called into a local pharmacy if needed. If in-person care is required, we’ll help guide you to the best next steps.

  • We don’t admit or round in hospitals, but if you need hospitalization or specialty care, we coordinate closely to ensure continuity.
    We’ll communicate with your specialists, review recommendations, and help integrate them into your long-term plan.

    When helpful, we may also use RubiconMD, a virtual specialty consultation platform that allows us to review complex cases with board-certified specialists. This service is used sparingly and only when it meaningfully enhances your care.

    Typical cost is around $100 per consult, discussed in advance if recommended.

  • Same-day access means that urgent or time-sensitive concerns are addressed quickly — even if it’s not a traditional office visit.
    Depending on your needs, that may be an in-person appointment, telehealth consult, or same-day callback.
    This flexible model keeps care accessible and responsive while avoiding unnecessary delays.

  • Many issues can be managed through telehealth, with prescriptions sent to your local pharmacy when appropriate.
    If in-person evaluation is needed, we’ll help guide you to the best next steps and remain available for coordination and follow-up.

  • Yes. Good Steward Health partners with small businesses to provide affordable primary care.

    Employers typically save 30–50% compared to traditional insurance while employees benefit from faster access, reduced absenteeism, and improved long-term health.

    Visit our Employer page or contact us for more details.

Insurance, Payment, & Policies

  • No. We do not accept insurance, including Medicare. This allows us to keep you — not the insurance company — at the center of your care. By working directly with you, we can offer longer visits, lower prices, and care that isn’t restricted by network rules, formularies, or prior authorizations.

  • Yes. We recommend keeping health insurance to cover major or unexpected medical events such as hospitalizations, surgeries, and emergency care.
    Good Steward Health provides comprehensive primary care — including preventive, acute, and chronic condition management — but we are not a replacement for catastrophic coverage.

    Think of your membership as your direct-access primary care home, and insurance as your safety net for specialized or hospital-based services.

  • If you have a PPO, we can still order labs, imaging, and referrals just like any other physician.
    If you have an HMO, you’ll receive the same comprehensive primary care here, but you may need to use your in-network provider for insurance-covered referrals or imaging.

    That said, many patients choose to use our discounted cash pricing for labs and imaging, since it’s often more affordable than paying insurance copays or facility fees.
    This also allows us to include additional testing when medically appropriate — not just what insurance will cover.

  • Yes — Medicare beneficiaries are welcome to join Good Steward Health as self-pay members.
    However, due to current regulations, we do not bill Medicare for any services, and nothing from your visits can be submitted for reimbursement.
    You can continue to use your Medicare benefits for outside services such as labs, imaging, specialists, or hospital care.
    This allows you to receive attentive, personalized primary care while keeping full access to your Medicare coverage for everything else.

  • Yes — under the new One Big Beautiful Bill Act (effective Jan 1, 2026), Direct Primary Care memberships are considered HSA-eligible medical expenses. You can use HSA funds to pay your membership, provided it does not exceed $150/month for individuals or $300/month for families (indexed for inflation).

    FSA coverage for memberships remains limited; confirm details with your employer or tax advisor for your specific plan.

  • Labs are processed through Quest Diagnostics at direct-cost pricing — typically 70–90% less than standard insurance rates.
    Imaging is billed directly by our partner facilities at discounted rates.
    Prescription medications are filled through your pharmacy using insurance or GoodRx-style discounts, and supplements purchased through our office are billed separately.

    All costs are transparent and reviewed before services are performed — there are no surprise bills or hidden fees.

  • Memberships are billed automatically through our secure patient platform.
    A one-time enrollment fee is collected at sign-up, and recurring payments are processed monthly.
    You’ll receive email confirmations for each charge and can update your payment method at any time.

  • If a payment fails, you’ll receive a notice to update your payment information promptly.
    Membership benefits remain active during the grace period, but unresolved payments may result in a temporary hold on services until the account is current.
    Our team will always communicate clearly before making any changes to your account status.

  • Because membership fees reserve a spot in the practice, we do not issue refunds or prorate partial months once billing has occurred.
    If you choose to cancel, your membership will remain active through the end of your current billing cycle.